We are looking for a fast learning and ambitious support engineer with 2-3 years of experience in a 24x7 application support environment to join our tribe as part of our global technical support team.
// About us
Bancstac is a PCI DSS level 1 certified payment process, payment gateway, payment aggregator and payment innovation company. Bancstac partners with banks and assists the bank’s clients with the adoption of digital payment and acceptance capabilities (including global rail schemes, alternative forms of payments, closed-loop payment systems, and real-time settlement systems). Our payment technology platform makes it easy for banks, businesses, governments and communities to facilitate secure e-commerce transactions.
Our support team is distributed across three different time zones in our wholly-owned subsidiary entities, Paycorp International (Sri Lanka), Numo Labs (Bosnia) and Numo Labs (Australia) and is primarily tasked with ensuring our bank clients and business merchants receive support resolving issues to very high standards.
// This role may be a good fit for you, if you:
Enjoy taking ownership of client issues, being proactive and solution oriented.
Are passionate about customer service and love working with customer support and development teams to troubleshoot and resolve faults.
Are detailed oriented, organized & happy to work independently.
Are willing to join our 24/7/365 support rotation roster and jump in to rapidly resolve faults when they arise.
Have great written communication skills. Being a distributed and virtual team, much of our communications is over written channels. You should be comfortable communicating and articulating your ideas in written form.
Want to learn more about banking and payment systems.
// Core competencies that will allow you to succeed in this role:
Sound Knowledge of database query SQL.
Hands on experience with AWS.
Problem-solving and troubleshooting skills.
Strong communication and documentation skills.
Fluency in English.
// You may have experience with:
Working in a an application support environment.
Solving time-critical issues that require collaboration and input from multiple teams.
// Opportunity
Join a team of experienced client support engineers and developers and quickly become an important part of it.
Be a part of an entrepreneurial oriented company and learn what it takes to grow a successful business.
Learn new technologies and processes to solve client issues.
Work in an organized and collaborative environment.
Be excited about your work and the people you work with and look forward to coming to work every day.
// How to apply
Please submit a written application and introduce yourself. Talk through some of your past experiences and tell us why this role interests you and why you’d like to develop a career at Bancstac. Please include your CV, a list of previous experiences with contacts to check certifications, diplomas, references and recommendations.
We value great writers, so be yourself, be creative, and take your time. We eagerly await to learn more about you.
// Important notice
We deal with sensitive data and a suitable police check must be provided if an offer of employment is extended.
