Are you a fast learning, detailed and motivated Support Engineer with 2-3 years of experience in shift rotations covering 24x7x365 application support, with a joy of helping clients solve their challenges? If so, we would love to have a chat with you.
// About us
Bancstac is a payments technology innovation and infrastructure company for banks and non-bank financial institutions. We partner with banks and NBFIs and enable the adoption and bulk distribution of cutting edge digital payment solutions to bank clients. We develop, host and maintain an ecosystem of financial technology solutions for banks.
// Are you looking to:
Take ownership of client issues, be proactive and solution oriented
Join an experienced team and quickly become an important part of it
Be a part of an entrepreneurial oriented company and learn what it takes to grow a successful business
Work in an organized and collaborative environment
Be excited about your work and the people you work with
Want to learn more about banking and payment systems
// To succeed at Bancstac, you will:
Be passionate about customer service and working with businesses, banks and technical teams to troubleshoot and resolve faults.
A collaborative and solution oriented mindset with a can-do attitude, always acting with urgency and care
Take ownership of client issues and be able to problem-solve issues
Attention to detail, processes and documentation, be organized
Be a team player that can work efficiently and independently in a high pressure environment
Have good written, verbal communication skills and interpersonal skills
Fluency in English
Are a person with exceptional integrity
// Job Description
Be part of our 24x7x365 support team that is tasked with rapid response and resolution of faults when they arise.
Learn new technologies and processes to solve client issues.
Work in an organized and collaborative environment.
// Required technical skills and experience:
Sound Knowledge of database query SQL
Hands on experience with AWS
Working in a an application support environment.
Solving time-critical issues that require collaboration and input from multiple teams.
// The role:
Full-time
Remote work
// How to apply
Please tell us about yourself in the form below. Walk us through some of your past experiences and explain why this role interests you and why you want to develop a career at Bancstac. Please include your CV, a list of previous experiences and academic certifications, diplomas and any reference letters.
// The process
Apply through our website. Tell us about yourself and why you are interested in joining us!
Our team will follow-up by email. Please send through your CV and academic transcript.
Be ready to complete a technical skills exercise if you are short-listed. This will help us learn more about you.
Our team may reach out to you for a friendly discussion.
// Important notice - background checks
We deal with sensitive data and a suitable police and reference checks must be provided if an offer of employment is extended.